While phone etiquette may seem so basic that you think “I’ve got that handled,” it is exactly that kind of thinking that could get practices in trouble. How staff treats people on the phone can make or break a practice.
A team member’s ability to effectively and cordially work with people via phone plays an integral part of your practice. If phone etiquette is lacking, that unpleasant call may be why that person never comes in or returns your calls. You can spend thousands on marketing and still not be able to schedule patients if callers feel rushed or a team member doesn’t convey caring and friendliness. Why would someone want to come in and be treated that way in person? Here are a few tips to review with your team.
Body language is key...Read More